# iOS Devices Give an Error

> Speech recognition error: The user agent disallowed the requested speech recognition service, either because the user agent doesn't support it or because of reasons of security, privacy or user preference.

<div align="left"><figure><img src="https://1608469805-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCUIvSrSYUotCp2ajUEtk%2Fuploads%2FlYfqKEmWKkjD83rmPRJC%2FZipCaptions%202.jpeg?alt=media&#x26;token=5305a18a-e327-4a8a-926f-7e0913487da2" alt="" width="375"><figcaption></figcaption></figure></div>

You need to enable the **Speech Recognition Engine** in the device settings. To do this:

1. Go to Settings\ <img src="https://1608469805-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCUIvSrSYUotCp2ajUEtk%2Fuploads%2FGnyfPvwaOqEa9KgfSbhO%2FSimulator%20Screenshot%20-%20iPhone%2015%20Pro%20-%202024-08-08%20at%2021.45.30.png?alt=media&#x26;token=d21dd9ca-4a6d-4e3b-81cf-81f2936059e1" alt="" data-size="original">
2. Go to Privacy & Security\
   ![](https://1608469805-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCUIvSrSYUotCp2ajUEtk%2Fuploads%2FsyRP5O3Mm6F3CrP0gWT1%2FSimulator%20Screenshot%20-%20iPhone%2015%20Pro%20-%202024-08-08%20at%2021.45.10.png?alt=media\&token=52187ad5-dccc-49d0-9361-c1c610467c4a)
3. Choose Speech Recognition\
   ![](https://1608469805-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCUIvSrSYUotCp2ajUEtk%2Fuploads%2FNGjmEBCClTW2lK98VaEp%2FSimulator%20Screenshot%20-%20iPhone%2015%20Pro%20-%202024-08-09%20at%2012.36.48.png?alt=media\&token=dbbacc61-05f0-4290-8d7f-5a2d1500e59d)
4. Ensure that the toggle that is next to your browser is **Green**
5. Go back to **Settings** > **General** > **Keyboard**\
   ![](https://1608469805-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCUIvSrSYUotCp2ajUEtk%2Fuploads%2FeZI360i3isSJglFr07Sp%2FSimulator%20Screenshot%20-%20iPhone%2015%20Pro%20-%202024-08-09%20at%2012.39.47.png?alt=media\&token=04a95727-5641-49de-bdfb-64ad01c9c56c)
6. Scroll down until you get to **Dictation**\
   ![](https://1608469805-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCUIvSrSYUotCp2ajUEtk%2Fuploads%2FIZM4MkorWXGaqJNRsTcb%2FSimulator%20Screenshot%20-%20iPhone%2015%20Pro%20-%202024-08-09%20at%2012.39.56.png?alt=media\&token=388dde70-0166-4b0f-8590-afe09b316b23)
7. Disable dictation by sliding the green toggle\
   ![](https://1608469805-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCUIvSrSYUotCp2ajUEtk%2Fuploads%2F1RaDuPZ1WmmNw9Cbntjx%2FSimulator%20Screenshot%20-%20iPhone%2015%20Pro%20-%202024-08-09%20at%2012.40.00.png?alt=media\&token=7bf5c643-35d1-4bd6-bb4e-d423f2cb6120)
8. Now **re-enable dictation** by **sliding the slider** across again, and **choosing Enable in the prompt** which appears\
   ![](https://1608469805-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FCUIvSrSYUotCp2ajUEtk%2Fuploads%2FvvzRGRTCCU2Q55cLCsUl%2FSimulator%20Screenshot%20-%20iPhone%2015%20Pro%20-%202024-08-09%20at%2012.40.04.png?alt=media\&token=ef14d955-ffcb-4f13-9615-6e7f90e80f8c)
9. Return to Zip Captions, and your captioning should now work