# App Installed from the Google Play Store does not work

There are a few things at play here:

1. Your browser must support the WebSpeech API, while you may have a compatible browser on your device, the browser that your device manufacturer ships with your device may be affecting the ability for your device to run the Play Store version correctly.
2. Your device might need updating to a newer Android version

If the version from the Play Store does not work, we suggest that you install the Google Chrome browser onto your device, and [use the PWA Version of Zip Captions](/getting-started/installing-the-zip-captions-app.md#android). 


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